It seems like it wasn’t that long ago when the hype around live chat solutions started in the eCommerce industry. Everyone praised the concept of bringing the brick-n-mortar type of personal service (or at least the feeling of it) to the digital world. The live chat solutions have barely reached the point of being more than just quirky part of online stores’ Customer Experience, and already their doom is being preached, as chatbots have become the new cool kids on the block. But can an AI really replace a human dialogue? Would you trust your customer’s first contact with your business in the hands (and words) of a machine? We took a dive into the bot hype to find out whether or not there truly is plausible applications for eCommerce.